Shipping Policy

Clear, simple and reliable delivery information for Laptop.lk orders.

At Laptop.lk, we aim to make your shopping experience simple and reliable from checkout to delivery.

This Shipping Policy explains delivery coverage, order processing, estimated delivery times, tracking, delays, and what to do if there is an issue with your shipment.

1. Free Shipping

Laptop.lk offers free islandwide delivery on eligible laptop and accessory orders in Sri Lanka.

2. Order Processing

We work quickly to prepare your order for dispatch after successful order and payment confirmation.

• Orders are normally processed within 1–2 business days.
• Orders placed during weekends or public holidays may be processed on the next available business day.
• If additional information is required, our team may contact you before dispatch.

3. Estimated Delivery Time

Delivery time depends on your location, courier availability, product availability, and the time your order is confirmed.

Delivery estimates are provided for guidance and may vary depending on courier routes, public holidays, weather conditions and operational requirements.

4. Delivery Partners

Laptop.lk works with trusted local courier and delivery services to help ensure your order is handled carefully and delivered securely to the address provided during checkout.

5. Delivery Information & Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order.

• Full recipient name
• Correct delivery address
• Valid mobile number
• Useful landmark or delivery instructions, where necessary

Incorrect, incomplete or unclear delivery information may result in delays.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our direct control.

• Adverse weather conditions
• Courier or transportation disruptions
• High promotional or seasonal order volumes
• Public or mercantile holidays
• Remote or limited-access delivery locations

If your order is significantly delayed, please contact our support team and we will assist you in checking the delivery status.

7. Order Tracking

Where tracking information is available, customers may receive a tracking number, delivery reference, or status update after dispatch.

If you need an update on your order, please contact Laptop.lk with your order number and registered phone number or email address.

8. Damaged, Incorrect or Missing Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, appears to be missing, or differs from the product ordered, please contact Laptop.lk promptly and provide:

• Your order number
• Description of the issue
• Clear photos or videos of the item and packaging
• Any available courier or delivery documentation

Any return, replacement, refund, or warranty request will also be subject to the applicable Laptop.lk policies and warranty conditions.

9. Need Help With Your Delivery?

Contact the Laptop.lk team for delivery enquiries, order updates, or assistance with your shipment.