Privacy policy

Privacy Policy for laptop.lk

Last Updated: July 23, 2026 Effective Date: July 23, 2026 Domain: laptop.lk

Welcome to laptop.lk. Your privacy and the security of your personal information are top priorities for us. This Privacy Policy details how laptop.lk ("we," "us," or "our") collects, uses, protects, and discloses information gathered through our official website and integrated mobile applications.

By accessing or using our website, mobile application, or purchasing services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to deliver seamless e-commerce services, fulfill orders, and optimize user experience across our digital platforms.

A. Information Provided Directly by You

•Account & Contact Data: Name, email address, mobile phone number, physical delivery address, and company name when registering an account or contacting customer support.
•Order & Transaction Data: Details necessary to process purchases, including billing information and delivery preferences.
•Communication Logs: Messages, feedback, or attachments sent to our support teams via email, direct messaging, or contact forms.

B. Automatically Collected Information

•Technical Device Data: IP address, browser type, Internet Service Provider (ISP), operating system, and system architecture.
•Usage & Traffic Data: Date and time stamps, referring/exit pages, page interaction times, and click patterns.

2. How We Use Your Information

We process personal information under legitimate business interests, contractual obligations, and legal compliance.

Purpose Category Operational Activities
Service Delivery Operating, maintaining, and fulfilling product orders placed on laptop.lk.
Customer Support Responding to technical queries, order tracking, and warranty service requests.
Site Optimization Analyzing usage trends, testing features, and optimizing site navigation.
Marketing & Updates Sending transactional emails, stock alerts, promotional offers, and relevant updates.
Fraud & Security Monitoring account security, preventing fraudulent activity, and ensuring system integrity.

3. Mobile Application Data & Permissions

Our mobile app provides an optimized shopping experience. To function effectively, the app requests specific permissions and processes targeted device data.

•Account & Contact Details: Name, phone number, and email collected during login or guest checkout.
•Diagnostics & Device Specs: Device model, OS version, app version, and automated crash logs for stability improvements.
•Hardware & Storage (Optional): Camera access (for scanning barcodes/search), local storage (for offline cart caching), and location data (for precise shipping delivery calculations).

Note: Optional permissions are only accessed after an explicit user prompt and can be revoked at any time via your device settings.

4. Log Files, Cookies, and Tracking Technologies

Log Files

laptop.lk follows standard web procedures by utilizing log files. These non-personally identifiable logs record user interactions solely for network administration, traffic analysis, and server security.

Cookies & Web Beacons

We use cookies to store visitor preferences, manage shopping carts, and customize webpage content based on device type or browser configuration.

•Essential Cookies: Required for basic site navigation and shopping cart functionality.
•Analytical Cookies: Help us understand user traffic and popular product categories.
•Advertising Cookies: Used to serve relevant product recommendations and measure campaign effectiveness.

You can manage or disable cookies directly through your internet browser options. Note that disabling essential cookies may impact certain e-commerce functionalities on our site.

5. Third-Party Services & Advertising Partners

laptop.lk works with trusted third-party service providers (such as hosting platforms, payment gateways, logistics partners, and analytics services) to run our business efficiently.

•Third-party ad servers or networks use technologies like cookies, JavaScript, or Web Beacons within advertisements displayed on laptop.lk.
•These technologies automatically receive your IP address to measure ad campaign efficiency and deliver targeted content.
•laptop.lk has no access to or control over third-party cookies used by independent advertisers. Our policy does not apply to external websites; please consult the respective privacy policies of these third parties.

6. Data Rights & Compliance (GDPR & CCPA)

We respect your privacy rights and provide transparent control over your personal data.

California Consumer Privacy Act (CCPA) Rights

•Right to Know: Request disclosure of categories and specific pieces of personal data collected.
•Right to Delete: Request deletion of personal information held by laptop.lk.
•Right to Opt-Out: Request that your personal information not be sold. (laptop.lk does not sell personal user data).

General Data Protection Regulation (GDPR) Rights

•Right to Access & Portability: Request copies or direct transfers of your personal data.
•Right to Rectification: Request correction of inaccurate or incomplete information.
•Right to Erasure & Restriction: Request deletion or limited processing of your data under specific conditions.

If you submit a formal data privacy request, we will respond within 30 days.

7. Protection of Minors

Protecting children online is paramount. laptop.lk does not knowingly collect Personal Identifiable Information from children under the age of 13.

If you believe a child has provided personal information on our website or mobile application, please contact us immediately. We will take prompt action to verify and permanently remove such records from our systems.

8. Contact Information

If you have questions, require further information, or wish to exercise your data privacy rights, please reach out to our team:

Entity
laptop.lk
Address
#401 Galle Rd, Colombo 00400, Sri Lanka
Phone
+94 773 277 277
Support Email