/* CSS RESET & VARIABLES */ :root { --primary: #2563eb; --primary-hover: #1d4ed8; --text-dark: #0f172a; --text-muted: #475569; --bg-light: #f8fafc; --surface: #ffffff; --border: #e2e8f0; --accent-bg: #eff6ff; --accent-border: #bfdbfe; --radius: 8px; --max-width: 900px; } *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; } body { font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; color: var(--text-dark); background-color: var(--bg-light); line-height: 1.6; -webkit-font-smoothing: antialiased; } /* LAYOUT CONTAINER */ .container { max-width: var(--max-width); margin: 0 auto; padding: 2.5rem 1.5rem; } /* CARD WRAPPER */ .policy-card { background-color: var(--surface); border-radius: var(--radius); box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -2px rgba(0, 0, 0, 0.05); border: 1px solid var(--border); padding: 2.5rem; } /* TYPOGRAPHY */ h1 { font-size: 2.25rem; font-weight: 800; letter-spacing: -0.025em; color: var(--text-dark); margin-bottom: 0.5rem; } h2 { font-size: 1.4rem; font-weight: 700; color: var(--text-dark); margin-top: 2rem; margin-bottom: 1rem; padding-bottom: 0.5rem; border-bottom: 2px solid var(--border); } h3 { font-size: 1.1rem; font-weight: 600; color: var(--text-dark); margin-top: 1.25rem; margin-bottom: 0.5rem; } p, li { color: var(--text-muted); font-size: 1rem; margin-bottom: 1rem; } ul, ol { padding-left: 1.25rem; margin-bottom: 1rem; } li { margin-bottom: 0.5rem; } a { color: var(--primary); text-decoration: none; font-weight: 500; transition: color 0.15s ease; } a:hover { color: var(--primary-hover); text-decoration: underline; } /* METADATA BAR */ .meta-info { display: flex; flex-wrap: wrap; gap: 1.5rem; background-color: var(--bg-light); padding: 1rem 1.25rem; border-radius: var(--radius); font-size: 0.875rem; color: var(--text-muted); margin-bottom: 2rem; border: 1px solid var(--border); } .meta-info strong { color: var(--text-dark); } /* QUICK NAV LINKS */ .quick-nav { background-color: var(--accent-bg); border: 1px solid var(--accent-border); border-radius: var(--radius); padding: 1.25rem 1.5rem; margin-bottom: 2rem; } .quick-nav-title { font-weight: 700; color: var(--primary-hover); margin-bottom: 0.75rem; font-size: 1rem; } .quick-nav-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 0.5rem 1rem; list-style: none; padding-left: 0; margin-bottom: 0; } .quick-nav-grid li { margin-bottom: 0; } .quick-nav-grid a { font-size: 0.9rem; } /* DATA TABLE */ .table-container { width: 100%; overflow-x: auto; margin: 1.5rem 0; border: 1px solid var(--border); border-radius: var(--radius); } table { width: 100%; border-collapse: collapse; text-align: left; font-size: 0.95rem; } th { background-color: var(--bg-light); color: var(--text-dark); font-weight: 600; padding: 0.75rem 1rem; border-bottom: 1px solid var(--border); } td { padding: 0.875rem 1rem; border-bottom: 1px solid var(--border); color: var(--text-muted); } tr:last-child td { border-bottom: none; } /* HIGHLIGHT BOX */ .callout { background-color: var(--bg-light); border-left: 4px solid var(--primary); padding: 1rem 1.25rem; margin: 1.5rem 0; border-radius: 0 var(--radius) var(--radius) 0; font-size: 0.95rem; } .callout p { margin-bottom: 0; } /* CONTACT LIST */ .contact-list { list-style: none; padding-left: 0; } .contact-list li { padding: 0.25rem 0; } /* RESPONSIVE DESIGN */ @media (max-width: 640px) { .container { padding: 1rem; } .policy-card { padding: 1.5rem; } h1 { font-size: 1.75rem; } h2 { font-size: 1.25rem; } .meta-info { flex-direction: column; gap: 0.5rem; } }

Refund & Return Policy for laptop.lk

At laptop.lk, customer satisfaction and confidence in your technology purchases are our top priorities. If you experience any issues with your order or receive a defective item, our dedicated support team is ready to assist you promptly.

• 1. Return Period
• 2. Eligible Reasons
• 3. Return Conditions
• 4. Requesting a Return
• 5. Refunds & Processing
• 6. Non-Returnable Items
• 7. Customer Assistance

1. Return Period

To be eligible for a return, replacement, or refund, customers must report any issue within 7 calendar days from the date of delivery. Requests submitted after this 7-day period will be handled under standard hardware warranty terms where applicable.

2. Eligible Reasons for Return

Returns or replacements may be approved under the following circumstances:

• Transit Damage: The product arrived damaged or physically compromised during delivery.
• Incorrect Item Delivered: The item received does not match your original order invoice.
• Manufacturing Defect: The hardware exhibits a verified dead-on-arrival (DOA) or functional manufacturing defect upon unboxing.
• Description Mismatch: The product specifications or features differ significantly from what was described on laptop.lk.

3. Conditions for Returns

To qualify for a valid return, replacement, or refund, the following criteria must be met:

• Unused Condition: The item must be unused, un-activated, and in its original physical condition.
• Complete Packaging: The product must be returned with all original packaging, box materials, user manuals, power adapters, warranty cards, and bundled accessories.
• Proof of Purchase: You must present valid proof of purchase (such as an order confirmation email, official printed invoice, or receipt).

4. How to Request a Return

1. Contact Customer Support: Reach out to us within 7 days of delivery via email at info@laptop.lk or call +94 773 277 277.
2. Submit Details: Provide your original Order Number, product details, serial number (if applicable), a clear description of the issue, and photo/video evidence showing the defect or damage.
3. Follow Return Instructions: Once verified, our support team will guide you on how to send or drop off the item for technical inspection.

5. Refunds & Processing

Once your returned product is received at our facility and inspected by our technical team:

• Approval: If approved, your request will be fulfilled via product replacement, store credit, or a refund to your original payment method.
• Processing Time: Approved monetary refunds will be processed within 3 to 7 working days, depending on your bank or payment provider.

6. Non-Returnable Items & Exceptions

The following items and conditions are not eligible for return or refund:

7. Need Assistance?

If you have any questions or require assistance with an ongoing return request, please contact our team:

• Official Entity: laptop.lk
• Address: #401 Galle Rd, Colombo 00400, Sri Lanka
• Phone: +94 773 277 277
• Support Email: info@laptop.lk
• Website: https://www.laptop.lk